Posts by Jeffrey L. HarveyPartnerJeff is chair of the firm’s global outsourcing and technology practice group. Jeff’s practice focuses on information technology, business processes, sourcing and system integration/implementation, e-commerce ...
3 Minute Read
The retail industry has seen a rapid adoption of chat robots, or “chatbots,” by retailers looking to deploy new technologies to more effectively engage consumers and drive sales on their e-commerce platforms. So what exactly are chatbots? Chatbots are interactive software that can converse and interact with end users, much like a customer service representative would, by leveraging the power of artificial intelligence.
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Authors
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- Alexander Abramenko
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- Syed S. Ahmad
- Nancy B. Beck, PhD, DABT
- Brandon Bell
- Fawaz A. Bham
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