The Dirt on Data Breaches; Companies risk losing customers forever unless they move fast to rebuild confidence when personal information is compromised, Credit & Collections World

Credit & Collections World

October 2008

Lisa Sotto and John Woods comment on businesses affected by a data breach. Sotto stated that it is important that companies affected by a data breach be transparent with their customers about the breach and take responsibility for helping them cope with and correct problems that occur in the aftermath as the customer is often less capable of doing so on their own. Woods added that when a breach occurs, the network needs to be preserved like a crime scene because tracking an intruder's path through the network and places they stopped determines whether the intrusion affected data.

Sotto, head of the privacy and information management practice, focuses her practice on privacy, data security and information management issues. Woods, a forensic investigator of data breaches, focuses his practice on advising corporations on internal investigations, business crimes and complex civil litigation.